At ORCHIDENTHUSIA, we strive to ensure our customers are fully satisfied with their purchases. However, if you're not satisfied, our refund policy outlines the conditions under which refunds will be provided.
To initiate a refund, please contact our customer service at [email protected] with your order details. Our team will guide you through the process.
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].